What should a server do if a drink is accidentally spilled on a guest?

The appropriate action for a server when a drink is accidentally spilled on a guest is to apologize, offer to clean it up, and provide a complimentary drink or dessert. This approach demonstrates excellent customer service by acknowledging the mistake and proactively addressing the guest’s discomfort. Offering to clean up shows respect and concern for the guest’s experience, while a complimentary drink or dessert can help mitigate any negative feelings and enhance their dining experience.

This method can help repair any potential damage to the guest's impression of the restaurant and reinforces the establishment's commitment to customer satisfaction. It creates an opportunity for the server to engage positively with the guest, turning an unfortunate incident into a moment of hospitality.

In contrast, ignoring the situation or blaming the guest can lead to dissatisfaction, potential loss of future business, and a negative reputation for the restaurant. A server should always prioritize the comfort and satisfaction of guests.