What should a server do if they are unsure about a beverage's ingredients?

When a server is unsure about a beverage's ingredients, it is crucial to consult a manager or the beverage manual. This approach ensures the accuracy of the information provided to the guest, which is essential for customer satisfaction and safety. Many beverages, especially cocktails, can contain allergens or ingredients that some guests may want to avoid for dietary or personal reasons.

By asking a manager or looking at the beverage manual, the server can get the correct information and avoid the risk of miscommunicating the contents of the drink. This action enhances the server's knowledge and professionalism, demonstrating to the guests that they are being cared for with reliable information.

Consulting the cocktail menu can be helpful, but it may not always detail every ingredient, particularly in drinks that are not standard or that come with variations. Guessing the ingredients poses a risk of inaccurate information and can lead to customer dissatisfaction or adverse reactions. Informing the guest about uncertainty without seeking the correct details might leave them dissatisfied or cause them to avoid ordering certain beverages altogether. Thus, seeking confirmation from appropriate resources is always the best practice in such situations.