What should a server do if a guest orders a drink that is not available?

When a guest orders a drink that is not available, suggesting a similar alternative is the ideal approach. This response demonstrates attentiveness to the guest's needs and enhances their overall dining experience. By proposing a drink that matches the taste profile or style of their original choice, the server shows that they value the guest's satisfaction and are committed to providing excellent service.

This practice not only helps maintain the flow of the dining experience but also allows the server to engage with the guest, making the interaction more personal. Moreover, it can help prevent disappointment and encourage the guest to try something new, possibly leading to a better dining experience.

The other approaches, such as offering a discount or ignoring the request, do not effectively address the customer's needs or contribute positively to their experience. Simply apologizing without taking action may leave the guest feeling dissatisfied, as it does not provide a resolution to their request.