What should a server do if a customer requests the house wine?

When a customer requests the house wine, offering a selection of premium wines is an excellent practice because it demonstrates a commitment to enhancing the dining experience. This approach not only caters to the customer's request but also provides an opportunity to introduce them to higher-quality options that they might enjoy more. By presenting a broader selection, the server can engage with the customer, fostering a more personalized dining experience.

Educating customers about the unique qualities of premium wines can lead to an upsell and enhance their overall satisfaction. This approach aligns with the service philosophy of maximizing guest enjoyment rather than simply fulfilling requests as they are made. Offering options allows guests to explore different tastes and potentially discover new favorites, while serving directly or not providing alternatives might miss a chance to elevate the dining experience.